Businesses often are started by entrepreneurs with an idea, a product or service, or an expertise. Many of them fail, not because the idea or product isn’t good, but because their attention is overwhelmingly directed internally – e.g., what goes into the product – when they should focus externally, always reminding themselves:
“It’s The Customer, Stupid!”
That’s the premise of Ralph Crosby’s new book, “It’s The Customer,Stupid! Lessons Learned in a Lifetime of Marketing.”